Privacy Policy

Privacy Policy 

At THC Vapes UK, we are committed to safeguarding the privacy and personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and share your information, as well as your legal rights and how we comply with the UK’s data protection laws, including the General Data Protection Regulation (GDPR). By using our website or services, you agree to the terms of this policy.

1. Data We Collect

We may collect and process the following types of information:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, billing and shipping addresses.
  • Identity Verification: Date of birth, government-issued ID (for verifying legal age requirements).
  • Account Information: Username, password, and account preferences.

1.2 Transaction Data

  • Details of purchases made on our website, including payment information.
  • Order history and transaction details.

1.3 Technical Data

  • IP address, browser type, operating system, and other similar technical details.
  • Information obtained through cookies and similar tracking technologies (see Section 6).

1.4 Communication Data

  • Queries, feedback, or other messages you send to us via email, contact forms, or customer service.

2. How We Use Your Data

We only use your personal data when the law allows us to. Typical uses include:

  • To Fulfill Orders: Processing payments, shipping products, and providing updates on order statuses.
  • Customer Support: Responding to inquiries, complaints, or support requests.
  • Personalization: Customizing your shopping experience, including product recommendations.
  • Marketing Communications: Sending newsletters, promotions, or offers if you opt in to receive them.
  • Compliance: Verifying legal age requirements and complying with applicable laws regulating the sale of THC-related products.
  • Website Improvements: Analyzing website performance and user behavior to improve functionality and content.

3. Data Storage and Retention

  • Storage Locations: Your data is securely stored on our servers located within the United Kingdom and/or the European Economic Area (EEA).
  • Retention Period: We retain your data only as long as necessary to fulfill the purposes outlined in this policy. For example, transaction details will be retained for tax and accounting purposes for up to six years.

4. Data Sharing

We do not sell or rent your data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: Third parties providing payment processing, shipping, marketing, IT services, or fraud prevention (e.g., payment processors or delivery couriers).
  • Business Transfers: If THC Vapes UK is acquired or merged with another company, your information may be transferred to ensure continuity of service.

4.1 Third-Party Services

Some services involve third-party operators, such as payment gateways, which operate under their own privacy policies. We recommend reviewing these policies.

5. User Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data, subject to certain conditions.
  • Right to Restrict Processing: Request restriction of how we process your data.
  • Right to Data Portability: Request transfer of your data to you or another service provider.
  • Right to Object: Opt out of certain forms of data processing, including marketing communications.
  • Right to Withdraw Consent: Withdraw consent previously given for data use.

To exercise any of these rights, please contact us using the details in Section 10.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for the basic operation of our website.
  • Analytics Cookies: Help us understand visitor behavior and improve our content.
  • Advertising Cookies: Allow us to display targeted advertising based on your browsing habits.

You can manage your cookie preferences through your browser settings or by using tools provided on our website.

7. Marketing Communications

If you have consented to receive marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Note that you may still receive transactional or service-related messages.

8. Data Security

We implement robust measures to secure your personal data, including encryption, firewalls, and regular security audits. We also restrict access to your information to authorized personnel only. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Compliance with Age Restrictions

Our products are intended only for individuals who meet the legal age requirements for purchasing THC-related products in their jurisdiction. By using our services, you confirm that you meet these age restrictions. If we determine that we have collected data from an underage individual, we will promptly delete it.

10. Contact Information

For any questions, concerns, or to exercise your rights under this policy, please contact us at:

THC Vapes UK Support Team

Email: thcvapeshopuk@gmail.com

Whatsapp Phone: +44 1234 567890

Address: 123 Green Leaf Way, London, United Kingdom

11. Changes to This Policy

We may update this policy from time to time to reflect legal or business changes. Updates will be posted on our website with a revised “Last Updated” date. Please review the policy periodically to stay informed of how we protect your data.

Last Updated: January 01, 2025

This Privacy Policy ensures compliance with GDPR and other applicable laws, while reflecting the unique needs of our cannabis-focused business. If you have additional questions, feel free to reach out using the contact details above.

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